<callCenter>
   <section sortOrder="0" name="reqGeneralInfo" label="General Information">
    <item sortOrder="0" name="reqInternalName" label="InternalName">AnywhereNowWebAgent</item>
   <item sortOrder="1" name="reqDisplayName" label="Display Name">Dialogue Cloud WebAgent</item>
    <item sortOrder="2" name="reqAdapterUrl" label="CTI Adapter URL">https://app.apac.anywhere.now/login</item>
    <item sortOrder="3" name="reqUseApi" label="Use CTI API">true</item>
    <item sortOrder="4" name="reqSoftphoneHeight" label="Softphone Height">600</item>
    <item sortOrder="5" name="reqSoftphoneWidth" label="Softphone Width">800</item>
    <item sortOrder="6" name="reqSalesforceCompatibilityMode" label="Salesforce Compatibility Mode">Classic_and_Lightning</item>
   </section>
</callCenter>