Dialogue Cloud Architecture Overview: All Building-blocks

Building blocks can be combined to provide specific functionality. Before configuring a component, check the licensing prerequisites in its overview or setup page. The required entitlement may be included in your subscription or provided through an add-on. Third-party products have their own licensing and usage terms.

Which building-blocks are needed and how they interact for a selection of scenarios is shown in the Building-Blocks per Scenario

Demarcation

The dotted line between the left hand column and the two columns on the right is the demarcation line for maintenance responsibility of the building blocks therein.

• The left hand column shows all possible building blocks owned by a customer (or delegated to a partner).
  The customer (or partner) is responsible for its maintenance.

• The middle column shows all building blocks which are publicly accessible and of which only one instance exists.
  AnywhereNow is responsible for its maintenance.

• The right hand column shows all building blocks of which multiple (parallel) instances exist, most of which are only accessible internally with the exception of several required public facing webservices*.
  AnywhereNow is responsible for its maintenance.