Architecture Overview
A graphically supported overview of the deployments or building-blocks of an AnywhereNow environment
Dialogue Cloud
The above is a simplified view of AnywhereNow Dialogue Cloud and shows at very high level various components which could be leveraged to provide an AnywhereNow service.
Building Blocks
AnywhereNow can be seen as a suite of (many) building blocks.
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For a full view of all building-blocks, see: All Building-Blocks below,
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For building blocks used in a specific scenario, see: Building-Blocks per Scenario links below.
This should clarify the sometimes complicated world of AnywhereNow.
All Building-Blocks
Building-Blocks per Scenario
SharePoint Connect Scenarios
Start-up and Authentication (Sign-in) Scenarios
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UCC Service Startup, Authentication and Connection to peripheral services (to be added)
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Dialogue Studio Sign-in (to be added)
Audio Dialogue Scenarios
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Inbound Call, IVR, Agent Hunt and CRM (read-only) integration Scenarios
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Outbound calling (to be added)
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Call Recording and storage (to be added)