Architecture Overview

Dialogue Cloud

The above is a simplified view of AnywhereNow Dialogue Cloud and shows at very high level various components which could be leveraged to provide an AnywhereNow service.

Building Blocks

AnywhereNow can be seen as a suite of (many) building blocks.

• For a full view of all building-blocks, see: All Building-Blocks below,

• For building blocks used in a specific scenario, see: Building-Blocks per Scenario links below.

This should clarify the sometimes complicated world of AnywhereNow.

All Building-Blocks

• Dialogue Cloud Architecture Overview: All Building-blocks

Building-Blocks per Scenario

SharePoint Connect Scenarios

• Creating, Adding and Updating UCC SharePoint Sites

• How Core accesses SharePoint UCC Sites

• SharePoint Access by Dialogue Studio (to be added)

Start-up and Authentication (Sign-in) Scenarios

• UCC Service Startup, Authentication and Connection to peripheral services (to be added)

• Snapper Start-up, Sign-in and Connecting to UCC

• WebAgent Start-up, Sign-in and Connecting to UCC

• Dialogue Studio Sign-in (to be added)

• Inflight Wallboard Start-up and Sign-in (to be added)

• WebWallboard Start-up, Sign-in and Connecting to UCC

Audio Dialogue Scenarios

• Inbound Call, IVR, Agent Hunt and CRM (read-only) integration Scenarios

• Various Speech Providers

• Outbound calling (to be added)

• Call Recording and storage (to be added)

Text (email, webchat, etc) Dialogue Scenarios

• Processing Emails with EDP (Email Dialogue Provider)

• Processing WebChats with WCDP2 (WebChat Dialogue Provider)

• Processing Text (WhatsApp or SMS) messages with CM or Vonage Dialogue Provider