Dialogue Cloud

On Premises

WCAG Compliance for WebChat and WebAgent

Note

Planned for DC2025.01

AnywhereNow aims to provide accessible, inclusive, and user-friendly experiences. We are pleased to inform you that our WebChat and WebAgent applications comply with the Web Content Accessibility Guidelines (WCAG), ensuring that we meet the needs of users with diverse abilities.

• WebChat: Compliant with WCAG 2.2 standards.

• WebAgent: Currently compliant with WCAG 2.2

Accessibility Features for WebChat and WebAgent:

  1. Contrast: Both the Webchat and WebAgent provide sufficient contrast, ensuring readability for users with visual impairments.

  2. Screen Reader Support: We implemented ARIA labels, semantic HTML, and other screen reader-friendly features to ensure our applications are accessible to users who rely on assistive technologies.

  3. Keyboard Accessible: All functionality is available from a keyboard. Focusable components receive focus in an order that preserves meaning and operability.

WebChat and WebAgent keyboard navigation:

  • Activate/Open:

    • ENTER and SPACE keys activate buttons, checkboxes (check/uncheck), expand dropdown menus, open links, and open menus.

  • Tab Navigation:

    • Pressing TAB moves focus to the next focusable element.

    • Pressing SHIFT + TAB moves focus to the previous focusable element.

  • Arrow Navigation: (navigate through the options within a list item or the items in a list)

    • RIGHT/LEFT ARROW: Moves focus horizontally to the next/previous focusable element when pressed.

    • UP/DOWN ARROW: Moves focus vertically to the next/previous focusable element when pressed.

WebAgent Specific Navigation:

  • F6/Shift+F6:

    • Pressing F6 moves focus to the next focusable containers.

    • Pressing SHIFT+F6 moves focus to the previous focusable containers within the application panels.

  • Modal: When a modal is open, the focus is typically locked inside the modal to ensure that the user can only interact with the modal content until they make a choice, confirm an action, or close the modal. This prevents focus from shifting to other parts of the page behind the modal.

WebChat Specific Navigation:

  • Auto-Close: WebChat automatically closes when it loses focus.

  • Arrow Navigation: WebChat supports scrolling when using arrow keys to navigate through content.

  • Arrows + Shift/ Arrows:

    • ARROW KEYS + SHIFT enable the resizing of the WebChat window

    • ARROW KEYS enable the moving of the WebChat window