Articles - Overview

Authentication

A list of articles regarding Authentication:

• AnywhereNow Authentication Service
• Create new Azure App Registration for AnywhereNow Authentication
• AnywhereNow Authentication for Dialogue Studio
• AnywhereNow Authentication Migration Guide

Dialogue Cloud

A list of articles regarding Dialogue Cloud:

• AnywhereNow Dialogue Cloud Prerequisites
• Dialogue Cloud Design, Planning, Capacity and Limits
• Dialogue Cloud Data Storage and Ownership
• SQL Database Size and Growth
• Dialogue Cloud Best Practice Deployment
• SBC Technical Setup Guide for Direct Routing
• Enabling EDR

Partner Portal

A list of articles regarding the Partner Portal:

• What's new in AnywhereNow Partner Portal

• Introduction & Architecture
• Create - Contact Center (UCC)
• Create - Service
• View (and edit) - Contact Centers (UCC's)
• View (and edit) - Services
• View - Requests
• Manage - Configure Dialogue Studios
• Manage - Create and Configure SBC’s
• Manage - AnywhereNow Authentication Configurations
• Manage - Validation Checker

Teams

An overview of articles regarding AnywhereNow in combination with Microsoft Teams:

• Teams Federated with AnywhereNow (Cloud V2)
• Teams Direct Routing with AnywhereNow (Cloud V3)

Support

A list of all articles regarding support for AnywhereNow:

• AnywhereNow Support End-of-Support Policy
• AnywhereNow Platform Element End-of-Support Overview
• Case filing process
• Definitions of L1, L2 and L3 Support Services
• Dialogue Cloud Incident Reporting Guidelines
• RASCI Customer - AnywhereNow for Operational Support
• RASCI Partner - AnywhereNow for Operational Support

Releases

Below you find the articles regarding our Releases:

• Early Release Program

WCAG

A list of articles regarding WCAG certification

• WCAG 2.1 Certification Attendant Console

Miscellaneous Articles

Here is a list of important articles:

• Log4j vulnerability Statement (CVE-2021-44228)
• SpringCore Remote Code Execution Vulnerability Statement (CVE-2022-22965)