Attendant Console for Dialogue Cloud
The AnywhereNow Attendant Console for Dialogue Cloud is a powerful state-of-the-art telephone operator console that streamlines call handling from a single, integrated ‘pane of glass’. As a web-based, cloud-hosted application, this powerful tool offers a range of smart features that are designed to optimize work flow, reduce customer friction, and improve the overall caller experience.
The added benefit of using Attendant Console for Dialogue Cloud is that it's a supplemental solution on top of an AnywhereNow Cloud A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.. And hence benefits from it's rich features, such as enhanced call routing, call recording, real-time translation, Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent., supervisor, reporting, wallboards and many more.
Prerequisites
Licensing prerequisites
- A valid Attendant Console for Dialogue Cloud license for each operator.
- A valid Dialogue Cloud Neo subscription with a configured and operational UCC.
Contact your AnywhereNow representative to confirm the required entitlements for your subscription.
Documentation
In these pages you will find articles to help you with:
- Features - Attendant Console for Dialogue Cloud
- Configuring Attendant Console for Dialogue Cloud
- User guide (PDF)
- FAQ Article
Product Support
These pages contain information about the configuration and operation of the Attendant Console.
If you still have problems or questions about the product after reviewing this information, existing AnywhereNow partners and customers can create a case for the Attendant Console for Dialogue Cloud on the AnywhereNow support portal.