Platform Elements
AnywhereNow has the following products available.
General
Interceptor
The Interceptor The Interceptor is a service installed on AnywhereNow. It monitors all calls during set-up on endpoints of active Agents. By intercepting that call set-up and redirecting it to an UCC it lets you manage the direct inbound and outbound dialogues of the contact center agents. lets you manage the Direct Inbound and Outbound dialogues of the Agents.
AI
Dialogue AI Assist
Dialogue AI Assist boosts customer service agents' ability to have more meaningful interactions with customers, resulting in improved customer satisfaction and quicker response times.
Agent Interaction
Attendant Console for Microsoft Teams
The Attendant Console for Microsoft Teams brings key reception feature directly to your Microsoft Teams client.
Attendant Console for Dialogue Cloud
The Attendant Console for Dialogue Cloud brings key reception feature directly to your AnywhereNow installation.
WebAgent
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for web.
WebAgent for Bullhorn
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Bullhorn.
WebAgent for DaVinci
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for DaVinci CIF.
WebAgent for Dynamics 365
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Dynamics 365 CIF.
WebAgent for SalesForce
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce CTI.
WebAgent for SalesForce Classic
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce Classic.
WebAgent for SAP C4C
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SAP C4C.
WebAgent for ServiceNow
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for ServiceNow Client.
WebAgent for Microsoft Teams
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for the Microsoft Teams Client.
Management Interaction
Inflight Wallboard
The Inflight Wallboard visualizes the state of a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location..
Dialogue Providers
Email Dialogue Provider
The Email Dialogue Provider adds the Email dialogue as active communication method to the Dialogue Manager.
WebChat Dialogue Provider
The WebChat Dialogue Provider extends AnywhereNow Dialogue Manager input to Webchat.
WhatsApp and SMS Dialogue Provider
The WhatsApp and SMS Dialogue Provider extends AnywhereNow Dialogue Manager input to WhatsApp and SMS.
Dialers
Autonomous Dialer
Schedule an automated call to the customer, prompting a predefined IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. menu.
Campaign Dialer
The Campaign Dialer automatically calls the next available agent and customer on the list.
Integrations Component
SharePoint Template
The SharePoint Template adds features for managing your Unified Contact Center.
Universal Timeline Service
The Universal Timeline Service is a separate project used to provide a unified timeline based on CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers.-information.
Call Property Service
The Call Property Service is used for appending (post-writing) additional properties of a conversation into the AnywhereNow CDR Call Detail Records (CDR) are the meta data of a converstation: who talked to whom, at which time, for how long and with which identity among other things (skill, optional classification, etc) which gets stored in your SQL (analytical) database. Database.