Dialogue Cloud

Prevent timeout when sending e-mails

Note

An Dialogue Cloud WebAgent for Omnichannel license is required.

Note

An Enterprise license or higher is required to access these features.

Description

Having too many e-mails to send will cause a timeout which prevents the E-mail Dialogue Provider from completing its poll, because there is too much data to pull from the database. A new setting has been added to prevent that from happening.

Warning: always make sure that the configuration for an Inbox is valid. Do not set Enabled to False while there's e-mails to be sent. The Enabled setting is ignored which means it will always try to send those e-mails (and fail).

How to enable

The plugin setting MessagesToSendPerPoll has been added with EmailDialogueProvider scope. The default value is 10.

Setting Value Description

Setting: MessagesToSendPerPoll

Scope: EmailDialogueProvider

10

Maximum number of messages to send per poll

Important

This is a primary setting meaning first come first serve is used even if it is the default value. Only the setting with Scope EmailDialogueProvider is considered.