WebAgent for Bullhorn

Prerequisites

Licensing prerequisites

To use the embedded WebAgent, you need:

  • A valid WebAgent license.
  • Either PUL20, WebAgent add-on: Embedded, or AW310 / AW310N, Salesforce and Bullhorn Premium Embedded Agent.

Your subscription may already include the required licenses. Contact your AnywhereNow representative if you are unsure which licenses you have.

Introduction

Dialogue Cloud WebAgent turns your Bullhorn into a powerful tool for contact center agents. Nested inside the interface, the WebAgent provides users with cloud-based omni-channel contact center functionality without having to move between applications. Agents can receive and send calls, chats, and emails all from within their Bullhorn client.

Customer information for inbound and outbound interactions are automatically displayed and directly linked to their CRM record. The Timeline shows the entire customer journey from initial contact to closing, including interactions transferred outside the contact center, and logs the information in Bullhorn. Agents enjoy efficiency gains and provide greater customer service through an immediate and complete view of the caller’s information in a single pane of glass.

Dialogue Cloud WebAgent runs in the Azure cloud and can utilize the Bullhorn Application to integrate with the Bullhorn Interface. This provides the CRM client with the ability to integrate with rich Dialogue Cloud contact center and dialogue management capabilities for agents and supervisors.

Available Languages

The Dialogue Cloud WebAgent is available in the following languages:

  • Chinese (Simplified)

  • Danish

  • Dutch

  • English

  • German

  • French

  • Italian

  • Spanish

  • Swedish