Release Notes - Hotfix Release DC2022.02d
Warning
This version is now end-of-support. For more information, click here for our End-of-support policy.
Related client-side software
Note
To streamline our support process, before raising a support ticket you need to ensure that the client used is upgraded to the version of the A bundle is a fixed combination of our software platform elements of very specific versions. These are designed and tested to optimally work together to assure their intended function and interoperability. and so the log provided with the ticket is inline with the Bundle. Please note that we will be unable to process support tickets raised on unsupported version.
|
Component |
Version |
|---|---|
|
Power BI |
8.2.22082.02 |
|
Snapper |
8.4.5.28427 |
|
Inflight Wallboard (client) |
6.5.4.27454 |
New features
|
Description |
PBI |
|---|---|
|
Ability to manage WebWallboard agent visibility: Agents that are offline can now be hidden from view by adding the hideofflineagents parameter to the URL. |
55517 |
Feature enhancements
|
Description |
PBI |
|---|---|
|
Increased the number of Reason code colors: It is now possible to have more than 15 different Reason Code colors in the WebWallboard. |
52017 |
|
Improved html sanitization maintains security while preserving message content: In the previous iteration, the html security filter would sometimes unintentionally remove user content when screening messages for unsafe code. |
53187 |
|
Added an email limit setting to prevent overload: Occasionally, larger quantities of email messages could affect performance. It is now possible to limit the number of emails being processed to prevent these issues. |
57147 |
|
Improved WebWallboard error messaging: Font formatting/color made it difficult to read error and warning messages. This has been corrected. |
55275 |
Resolved issues
|
Description |
PBI |
|---|---|
|
Agent dropped during inbound intercepted call issue: Fixed issue where an agent would be removed from a call when placed on hold during an inbound intercepted call. |
56752 |
|
Fixed issue where the WebWallboard switched back to the A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. id: The UCC name is now always correctly displayed. |
53506 |