AnywhereNow Support End-of-Support Policy

As of June 1st 2025, AnywhereNow will provide full Technical support (i.e. something used to work, but now does not) on the top three feature level versions (N+1, N and N-1) of an AnywhereNow Bundle.

Functional support (i.e. how-to change or enable a specific feature) is provided on the last five version levels (N+1, N, N-1, N-2 and N-3) of an AnywhereNow Bundle.

For versions which are supported, customers can raise incidents, requests or questions through the AnywhereNow Support Portal. For technical support, it is required to be on or upgrade to a technically supported version first (i.e. N+1, N or N-1).

• AnywhereNow does not provide support on versions which have reached End-of-Support. The only exception is for assistance related to upgrading from your EOS version to a supported version.

• Ready to update? Customers can receive software, and request and schedule an update through their Partner with access to OnePortal Formerly known as Partner Portal. A redesigned web portal for managing Dialogue Cloud deployments.. Our direct customers can request the same through the AnywhereNow Support Portal.

For an accurate list of the supported bundles, see: Bundle Release Notes