Release Notes - Hotfix release DC2023.03c

Resolved Issue with Call Controls After Skill Transfer in DC2023.03b

Previously, customers may have experienced incomplete and grayed out call controls after a skill transfer.

Presence issues - Graph re-auth mechanism not working correctly in specific cases

When customer made a policy or permission/rules change to graph account, graph account failed to automatically re-authorize or refresh token.

Solved transfer to UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. endpoint with outbound intercepted call

When an outbound call is transferred to an endpoint, the original callee was called back, now it is made possible to transfer to a UCC side-instep (audio modality) endpoint with your Skype for Business client when doing an outbound intercepted call.

Initialtalktime was not set correct after transferring consults

We resolved a defect that affected the display of initial talk time in our UCC system. Previously, when a consult was initiated and transferred between agents, the initial talk time was incorrectly displayed as the difference between accepted time and end time. This issue has been resolved, and the initial talk time will now correctly show the difference between accepted time and transfer time.