Campaign Dialer
The Campaign Dialer is a dialer which uses a list of invite records to be called. Each invite has a required skill. The dialer first searches for an available agent and creates a session in which the agent is hunted. After this step, the customer is called to join the session.
Prerequisites
Licensing prerequisites
An Enterprise license or higher is required to access these features.
Your subscription may already include the required entitlements. Contact your AnywhereNow representative if you are unsure whether your subscription includes these features.
Introduction
Note
Previously known as the Outbound Dialer
Scenario Call Back
A popular feature of the campaign dialer is the Call Back feature. This feature enables customer to leave their phone number and be called back as soon as a CallBack, an IVR menu feature for voice, enables the customer to confirm or leave an alternative phone number to be called back by an available agent during business hours. agent becomes available. Call back requests can be left , for example, when the contact center is closed, full, no agents are available or when the customer has exceeded a predefined queue time.