Complete state
Complete state is send to the client (Snapper, Wallboard, etc) when a new subscription is started. This contains all the current live information of the . However when you have a lot of clients over a limited network connection, this could take unnecessary resources. With the key complete_state_ucc_only_requester, this can only be send to the client who is requesting the complete state.
Advanced Statistics
The Advanced Statistics data can be prevented from being sent over the Dashboardservice to prevent excess traffic with limited network resources and/or many clients ( Snapper or WebWallboard) requesting this data. Disabling these two advanced data collectors can be requested through AnywhereNow support or your partner contact.
More information on Advanced Statistics disable behavior in Snapper and Webwallboard
Option 1: if only disable_advanced_personal_statistics is set to true
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There is no impact on WebWallboard
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Even if the toggle Enable Advanced Statistics is enabled in the Snapper:
the below section for Personal Statistics in the Snapper will stay empty:
Option 2: if only disable_advanced_wallboard_statistics is set to true
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The WebWallboard will not show any information related to SLA per skill and calls waiting counter does not work.
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There is no impact on Snapper
Option 3: if disable_advanced_personal_statistics and disable_advanced_wallboard_statistics are both set to true
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The impact on Snapper is as described above in option 1,
and
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The impact on Webwallboard is as described above in option 2.
