Install Email Dialogue Provider

Prerequisites

Licensing prerequisites

A valid WebAgent license for Omnichannel Communication is required. This entitlement may be included in your subscription or provided through PUL11, WebAgent for Omnichannel Communication.

An Enterprise license or higher is required to access these features.

Your subscription may already include the required entitlements. Contact your AnywhereNow representative if you are unsure whether your subscription includes these features.

Installation overview

To install the Email Dialogue Provider the following steps need to be made.

Link UCC to WebAgent

First the WebAgent Service need to be installed.

• Install WebAgent Service

• Link UCC to WebAgent

Install Email Dialogue Provider

The next step is to deploy the Email Dialogue Provider

• Install Dialogue Manager

• Install Email Dialogue Provider