Unattended Install Snapper

Introduction

It is possible to install the Snapper with an unattended installation script. You can use every possible setting that you can find in the GUI (incl some hidden settings). But you can only configure 1 .

Tip

UCC Autodiscover can be used to have more UCC's added automatically after an Unattended Install.

Command example, simple install:

Command
msiexec /i c:\Install\Setup.msi /qn /norestart /log c:\Install\SnapperInstall.log ENABLEAUTOMATICANSWER="true" AUTOMATICANSWERINTERVAL="99" ENABLEOUTGOINGRECORDING="true" UCCNAME="ucc-name" UCCHOST="app.domain.com" SECURE="true" CLIENTTYPE="NewTeamsDirectRouting"

Command example, more complex install (with passive view):

Command
msiexec /i "Setup.msi" /passive /norestart /log .\SnapperInstall.log ENABLEAUTOMATICANSWER="true" AUTOMATICANSWERINTERVAL="03" UCCNAME="ucc-name" UCCHOST="url.domain.com" SECURE="true" CLIENTTYPE="NewTeamsDirectRouting" DISABLETEAMSAUTHENTICATIONCACHE="true" DIALCOUNTRYCODE="31" SNAPPERLAYOUT="Modern" ISAUTODISCOVER="true" ATTACHEDTORIGHTSIDE="false"

Command example, complex install with AnywhereNow Authentication URL:

Command
msiexec /i "Setup.msi" /passive /norestart /log .\SnapperInstall.log ENABLEAUTOMATICANSWER="true" AUTOMATICANSWERINTERVAL="03" UCCNAME="ucc-name" UCCHOST="url.domain.com" SECURE="true" CLIENTTYPE="NewTeamsDirectRouting" STAYSOPEN="true" DISABLETEAMSAUTHENTICATIONCACHE="true" DIALCOUNTRYCODE="31" SNAPPERLAYOUT="Classic" FEATURETOGGLEACCESSCONTROL="true" FEATURETOGGLEACCESSCONTROLURL="https://auth.anywhere365.cloud/auth/realms/<customerGUIDnumber>" FEATURETOGGLEACCESSCONTROLWEBBROWSER="false" ISAUTODISCOVER="true"  ATTACHEDTORIGHTSIDE="false"

Command example, Uninstall with Removal of local cache folder:

Commands
msiexec /x "Setup.msi" /passive /norestart /log .\SnapperInstall.log
Remove-Item -Path $env:userprofile\appdata\Roaming\Workstreampeople\Snapper -Recurse

Command example, more complex install and New Teams Client:

Introduced in DC2024.01

Command
msiexec /i "Setup.msi" /passive /norestart /log .\SnapperInstall.log ENABLEAUTOMATICANSWER="true" AUTOMATICANSWERINTERVAL="03" UCCNAME="ucc-name" UCCHOST="url.domain.com" SECURE="true" CLIENTTYPE="NewTeamsDirectRouting" DISABLETEAMSAUTHENTICATIONCACHE="true" DIALCOUNTRYCODE="31" SNAPPERLAYOUT="Classic" ISAUTODISCOVER="true" ATTACHEDTORIGHTSIDE="false"

Tip

Use the Snapper's local config.xml after an initial manual installation (located in %appdata%\workstreampeople\snapper\ directory to see which parameters are available for your unattended installation

Note

To learn how to combine Unattended installation with disable changing or even hide settings from the User interface for end-users, see: Configure options to hide or disable settings

Setting - User:

  • ENABLEAUTOMATICANSWER

    • Description: Activate automatic answer when available

    • Values: true/false

    • Example code:

      ENABLEAUTOMATICANSWER="true"

  • ENABLEAUTOMATICUCCANSWER

    • true/false

  • AUTOMATICANSWERINTERVAL

    • number

  • ENABLEPRESENCETOBUSY

    • true/false

  • SHOWWRAPUPMENUBUTTON

    • true/false

  • WRAPUPINCREASEINTERVAL

    • number

  • ENABLEAUDIORECORDINGCONTROL

    • true/false

  • SELECTEDUCC

    • text

Settings - Dashboard Statistics

  • QUICKDROPVALUE

    • number

  • SLA1

    • number

  • SLA2

    • number

  • SLAFORMULA

  • STATISTICSWAITTIME

    • average/longest

  • DIALOGUEFILTER

Settings - Dashboard Agents

  • AGENTSKILLFILTER

    • number

  • AGENTOWNSKILLFILTER

    • true/false

  • SHOWAGENTUCCPRESENCE

    • true/false

  • SHOWAGENTLASTPRESENCECHANGETIMER

Settings - GUI

  • CLIENTTYPE

    • Teams

    • TeamsDirectRouting

      Introduced in DC2024.01

    • NewTeams

    • NewTeamsDirectRouting

  • TEAMSCLIENTID

  • ATTACHEDTOCLIENT

    • true/false

  • ATTACHEDTORIGHTSIDE

    • true/false

  • ALWAYSONTOP

    • true/false

  • MENULAYOUT

    • Vertical/Horizontal

  • LANGUAGE

  • TEAMSIDENTITYPROPERTY

  • SNAPPERLAYOUT

    • Classic

    • Modern

  • STAYSOPEN

    • true/false

UCC Config:

  • UCCNAME

    • text

  • UCCHOST

    • text

  • SECURE

    • true/false

  • DASHBOARDSERVICE

    • text

  • DASHBOARDSERVICEUSERNAME

    • text

  • DASHBOARDSERVICEPASSWORD

    • text

  • ATTENDANTSERVICE

    • text

  • ATTENDANTSERVICEUSERNAME

    • text

  • ATTENDANTSERVICEPASSWORD

    • text

  • REMOTEPRESENCEHUB

    • text

  • CALLPROPERTYSERVICE

    • text

  • DCISKILL

    • text

  • ISADVANCED

    • true/false

  • ISAUTODISCOVER

    • true/false

  • ISUPDATEAGENTPRESENCE

    • true/false

Screen Recording:

Warning

Snapper is End of Support Maintenance (EoSM). Snapper Screen Recording does not support App + Certificate authentication for SharePoint connections. With Microsoft's retirement of legacy Client ID/Secret authentication, affected SharePoint upload scenarios are not supported in Snapper.

Note: Screen recording timeline integration depends on Call Property Service. Review the lifecycle status of Call Property Service when assessing long-term platform design.

  • SHOWINCOMINGRECORDINGBUTTON

  • SHOWOUTGOINGRECORDINGBUTTON

  • ENABLEINCOMINGRECORDING

    • true/false

  • ENABLEOUTGOINGRECORDING

    • true/false

  • SCREENRECORDINGLOCATION

    • text

  • LOCALSAVEPATH

    • text

  • SHAREPOINTLOCATION

    • Onpremises/Online

  • SHAREPOINTURL

    • text

  • SHAREPOINTUSERNAME

    • text

  • SHAREPOINTPASSWORD

    • text

  • ENABLEPREFIXFILTER

    • true/false

  • PREFIX

    • text

  • ENABLECALLPROPERTYSERVICE

    • true/false