Dialogue Cloud

On Premises

Install Snapper for Microsoft Teams

Preparation

Before starting the installation, make sure the following preparations are taken on the device that will run the Snapper:

(Optional) If you want to save your screen recordings to SharePoint, you will have to create the following document libraries within the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. settings page:

Note

If the provided credentials have permissions to create document libraries on the SharePoint site, they will be created automatically upon first use.

  • InboundScreenRecordings
  • OutboundScreenRecordings

When the above preparations are completed, the installation can be continued.

Installing the Snapper

Snapper install needs to match the same bit-level as the Teams client (32-bit or 64-bit)

The following steps describe the installation process of the Snapper.

  1. Run the Setup.msi file to start the setup program.

    Note

    Installation files can be obtained from an authorized Partner or your regular AnywhereNow contact.

    (When receiving the installer as a .zip file please check whether the file is “Unblocked” in the file properties BEFORE extracting the installer)

  2. Click “Next”

  3. Read and accept the License Agreement by checking the “I accept the terms in the License Agreement” box.

  4. The following screen will display the available features:

    1. Always install the “Anywhere365 Snapper (xx bit)”.

  5. Click “Next”

  6. Select Client Type

    Note

    Introduced in DC2024.01

    • New Teams

      (When connected to Dialogue Cloud over Microsoft federation and using the New Teams client)

    • New Teams Direct Routing

      (When connected to Dialogue Cloud over Direct Routing and using the New Teams client)

  7. (Optionally) Fill in the Teams client id, Learn More

  8. Click “Install”

  9. The Snapper will now be installed

  10. Select “Finish” to close the setup

  11. Run the shortcut to start the Application

Configure the Snapper

The Snapper has an auto-discovery feature, so you only need to add 1 UCC.

  1. Start the Snapper
  2. Open Settings button on the main toolbar (bottom)
  3. Open tab UCC Config
  4. Click Add UCC
  5. Enter the information:
  6. Click on save

Configure the Snapper for Teams (if not already done during Installation)

  1. Start the Snapper

  2. Open the Menu tab

  3. Change the setting "Client Type" to:

    • Teams (When connected to Dialogue Cloud over Microsoft federation)

    • Teams Direct Routing (When connected to Dialogue Cloud using Direct Routing)

    Note

    Introduced in DC2024.01

  4. Optionally Fill in your own Teams client id, Learn More (else the AnywhereNow global microsoft Entra ID Formerly known as Azure Active Directory (or Azure AD, or AAD) Enterprise App (AnywhereNow Snapper Teams - PROD) will be used)

  5. Restart the Snapper

Signing into Microsoft Teams

Next time you start the Snapper, you will be prompted to sign-into your Microsoft Account.

Tip

If you ever need to switch accounts, you need to delete:

Copy
File path
C:\Users\user\AppData\Roaming\Workstreampeople\Snapper\teamscache.blob