Voicemail Dialer

Prerequisites

Licensing prerequisites

An Enterprise license or higher is required to access these features.

Your subscription may already include the required entitlements. Contact your AnywhereNow representative if you are unsure whether your subscription includes these features.

Introduction

Note

Previous called the Voicemail Dialogue Provider

When the Dialogue Cloud Unified Contact Center is not within business hours, callers have the option to leave a voice mail message. This voice mail message is automatically stored into SharePoint. The Dialogue Cloud Voicemail Dialer lets you distribute all incoming voicemails to agents, to instantly handle these messages. The Voicemail Dialer automatically handles all the voicemails that are expressly listened. If an agent does not completely listen to the voicemail, it won't be given the handled state and is therefore automatically delivered to the next agent in line.