Dialogue Cloud

On Premises

Install WhatsApp and SMS Dialogue Provider

Note

An additional AnywhereNow WebAgent for Omnichannel license is required.

Note

An Enterprise license or higher is required to access these features.

To install the WhatsApp and SMS Dialogue Provider the following steps need to be made.

Link UCC to WebAgent

First the WebAgent Service need to be installed.

Install CM or Vonage Dialogue Provider

The next step is to deploy the WhatsApp and SMS Dialogue Provider specific to you Dialogue Partner

  • Install Dialogue Manager

  • Based on your WhatsApp Partner: 

    Warning

    You cannot use both WhatsApp & SMS providers (CM or Vonage) in the same UCC. Each of these provider needs its own UCC with its own business number(s).

    You can use multiple numbers from the same provider in one UCC.

    Other providers like Email (EDP) and WebChat (WCDP) can also be collocated in that same UCC.