WebChat for WebAgent

Prerequisites

Licensing prerequisites

An Enterprise license or higher is required to access these features.

Your subscription may already include the required entitlements. Contact your AnywhereNow representative if you are unsure whether your subscription includes these features.

A valid WebAgent license for Omnichannel Communication is required. This entitlement may be included in your subscription or provided through PUL11, WebAgent for Omnichannel Communication.

Introduction

Dialogue Cloud makes it possible to chat with WebAgent users, when the customer uses the WebChat client.