Install WebChat 2.0 for WebAgent
Prerequisites
Licensing prerequisites
A valid WebAgent license for Omnichannel Communication is required. This entitlement may be included in your subscription or provided through PUL11, WebAgent for Omnichannel Communication.
An Enterprise license or higher is required to access these features.
Your subscription may already include the required entitlements. Contact your AnywhereNow representative if you are unsure whether your subscription includes these features.
Installation overview
To install the WebChat Dialogue Provider the following steps need to be made.
Link UCC to WebAgent
First the WebAgent Service need to be installed.
Install WebChat Dialogue Provider 2.0
The next step is to deploy the WebChat Dialogue Provider 2.0
Install WebChat 2.0 FrontEnd
After the backend has setup, we can deploy the WebChat 2.0 Front End