Call Property Service
Prerequisites
Licensing prerequisites
An Enterprise license or higher is required to access these features.
Your subscription may already include the required entitlements. Contact your AnywhereNow representative if you are unsure whether your subscription includes these features.
Introduction
The CallProperty Service (a.k.a. Classification Service) is used for appending (post-writing) additional properties of a conversation into the Dialogue Cloud Call Detail Records (CDR) are the meta data of a converstation: who talked to whom, at which time, for how long and with which identity among other things (skill, optional classification, etc) which gets stored in your SQL (analytical) database. Database. For example, adding classifications using the WebAgent, or the SharePoint location of a ScreenRecording file using the Snapper.
Note
The CallProperty Service can connect to the CDR database using a SQL Account or a Formerly known as Azure Active Directory (or Azure AD, or AAD) account or as of DC2025.01 using Dialogue Cloud Secure Vault, all of it configurable through Formerly known as Partner Portal. A redesigned web portal for managing Dialogue Cloud deployments.,
See: Replace or Secure Vault