Disable CTI Settings in WebAgent for Dynamics 365

Introduction

By default the WebAgent we overwrite the Softphone layout settings with the settings configured in the CTI plugin. Via a URL parameter, you can hide the settings menu, so users don't overwrite the settings.

Settings that will be hidden with the parameter enabled:

  • Entity

  • Single match: Pop

  • Multiple matched: Pop

  • No match: Pop

How to use

Add the "disable-cti-setting" parameter to the WebAgent url in the configuration

Important

Please use the URL defined in the CTI configuration manual

Note

If your CTI url already contains a url parameter it will be "&disable-cti-settings=true".

URL
[CTI URL]?disable-cti-settings=true