Release Notes - Hotfix Release DC2022.05b
Warning
This version is now end-of-support. For more information, click here for our End-of-support policy.
Important
When upgrading from an older A bundle is a fixed combination of our software platform elements of very specific versions. These are designed and tested to optimally work together to assure their intended function and interoperability., be sure to check out the What's New page for a concise list of all new features, behavioral changes and important updates you need to consider or execute, before upgrading!
This document contains a list of the updates and current versions of AnywhereNow software and components.
Updated Components
Note
To streamline our support process, before raising a support ticket you need to ensure that the client used is upgraded to the version of the bundle and so the log provided with the ticket is inline with the Bundle. Please note that we will be unable to process support tickets raised on unsupported version.
| Component | Version |
|---|---|
| Power BI | 8.3.22385.02 |
| Snapper | 8.4.9 |
| Inflight Wallboard (client) | 6.5.7 |
New features
| PBI | Description |
|---|---|
|
63276 |
Add feedback message why customer does not answer when Agent handles an outbound session Agent performing outbound sessions (Campaign Dialer, DCI, Queued CallBack, an IVR menu feature for voice, enables the customer to confirm or leave an alternative phone number to be called back by an available agent during business hours. and The Interceptor is a service installed on AnywhereNow. It monitors all calls during set-up on endpoints of active Agents. By intercepting that call set-up and redirecting it to an UCC it lets you manage the direct inbound and outbound dialogues of the contact center agents.) can now hear a voice message explaining why the call could not be established. Learn More |
Resolved issues
| PBI | Description |
|---|---|
|
63790 |
Graph Presence Provider - Re-authentication not working as intended In specific exceptions it could occur that Graph Presence Provider could not re-authenticate, resulting that the Teams presence could not be synced. This has been improved. |
|
63490 |
Improved Voicemail Dialer behavior when the voicemail length is to short In the case of a short length voicemail it could happen that the hunt looped, this is no longer the case. |
|
63996 |
Improved Remote Call Controls after two or more transfers On Direct Routing the Remote Call Controls didn't work for the third Agent after two successful transfers. For example the third Agent wasn't able to hold or mute the customer. |