Release Notes - Hotfix Release DC2022.05c
Warning
This version is now end-of-support. For more information, click here for our End-of-support policy.
Important
When upgrading from an older A bundle is a fixed combination of our software platform elements of very specific versions. These are designed and tested to optimally work together to assure their intended function and interoperability., be sure to check out the What's New page for a concise list of all new features, behavioral changes and important updates you need to consider or execute, before upgrading!
This document contains a list of the updates and current versions of AnywhereNow software and components.
Client Components
Note
To streamline our support process, before raising a support ticket you need to ensure that the client used is upgraded to the version of the bundle and so the log provided with the ticket is inline with the Bundle. Please note that we will be unable to process support tickets raised on unsupported version.
| Component | Version |
Remark |
|---|---|---|
| Power BI | 8.3.22385.02 | |
| Snapper |
8.5.1 |
(Minimum required version for this bundle) Learn More |
| Inflight Wallboard (client) | 6.5.7 |
Feature enhancements
| PBI | Description |
|---|---|
| 61788 | Snapper desktop client updated to .NET 6.0. Note this requires users of Snapper to have .NET 6.0.x Desktop Runtime installed on all Windows desktops running Snapper. Prior releases of Snapper depended on components of .NET (version 3.x) that will no longer be supported by Microsoft later this year. Learn More |
Resolved issues
| PBI | Description |
|---|---|
| 72359 | Make sure there is two-way audio between the Agent and the Consultee when multiple Agents initiate a consult to the same A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. endpoint. |
| 72312 | Make sure that all UCC endpoints are registered successfully on startup, to handle incoming calls on the corresponding endpoints accordingly. |
| 59638 | Introduced a feature toggle to enable/disable the Advanced Statistics shown in the Snapper client.Introduced a cloudside feature toggle to enable/disable the Advanced Statistics being sent to the Snapper client.Learn More By default both types of statistics are disabled. |
|
69513 |
The right participant will be set to Primary Agent after a consult on Direct Routing. After a Consult to a Consultee, the Consultee was not set as the Primary Agent and could not perform all the interactions in the conversation. This has been addressed. |
| 63583, 62959 |
Email Dialogue Provider can now handle email addresses that only contain numbers.Specific services that will transform fax messages to emails will use email addresses that only contain numbers, these messages can now be processed by the Email Dialogue Provider. |
|
72568 |
Improved scenario for post dialogue adaptive card when conversation is started by Initial adaptive cardWhen the WebChat Dialogue was already started with an Adaptive Card, it didn't trigger the Post Dialogue Adaptive Card at the end of the conversation. Now the WebChat Dialogue can have both an Initial Adaptive Card and a Post Dialogue Adaptive Card. |