Release Notes - Hotfix Release DC2022.05e
Warning
This version is now end-of-support. For more information, click here for our End-of-support policy.
Important
When upgrading from an older A bundle is a fixed combination of our software platform elements of very specific versions. These are designed and tested to optimally work together to assure their intended function and interoperability., be sure to check out the What's New page for a concise list of all new features, behavioral changes and important updates you need to consider or execute, before upgrading!
DC2022.05e has been made available in a Phased Rollout to selected customers from December 23rd, 2022, with a expected General Availability (GA) on January 10th, 2023.
Client Components
Note
To streamline our support process, before raising a support ticket you need to ensure that the client used is upgraded to the version of the bundle and so the log provided with the ticket is inline with the Bundle. Please note that we will be unable to process support tickets raised on unsupported version.
| Component | Version |
Remark |
|---|---|---|
| Ucc.Creator template (SharePoint template) | 8.2.0.4 | |
|
Power BI (desktop template) |
8.3.22385.02 | |
| Inflight Wallboard (client) | 6.5.7 | |
| Snapper (client) |
8.5.2 |
(Minimum required version for this bundle) Learn More |
Feature enhancements
| PBI | Description |
|---|---|
| 72316 | Snapper upload of ScreenRecordings to SharePoint Online now uses Modern Authentication.
As Microsoft will deprecate basic authentication for Exchange Online from the 31st of December 2022, some scenarios ran the risk of no longer being support. See: https://techcommunity.microsoft.com/t5/exchange-team-blog/improving-security-together/ba-p/805892 Specifically, uploading Snapper screen recordings to SharePoint Online automatically relied on basic authentication. Snapper can now use ClientID and ClientSecret to authenticate. Fields for entering these details will now appear in the Settings of Snapper (only when choosing SharePoint Online as destination) Learn More |
Resolved issues
| PBI | Description |
|---|---|
| 75757 | Campaign Dialer does not get updated with SharePoint changes when scheduled.
Added support to set a CampaignDialer invite to "processed" in SP and that it will be removed from the schedule + some quality-of-life improvements for the dialers. |
| 76409 | Presence provider: Unsubscribing
an agent with empty teams In Windows Active Directory, a User Principal Name (UPN) is the name of a system user in an email address 'like' format. A UPN (for example: john.doe@domain.com) consists of the user name (logon name), separator (the @ symbol), and domain name (UPN suffix). would fail.
This invalid configuration could lead to the presence not being updated. |
| 75355 | Support for Azure Speech Service
private network configurations.
When creating a new Azure Speech Service, it is possible to only access from the selected private networks. The A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. now tries an alternative authentication method used for the private networks to access that mentioned cloud resource. |
| 75777 | Improved the Voicemail Dialer
logic to prevent a hunting loop.
When the Voicemail Dialer could not remove an unanswered session, all the following sessions could end up being offered endlessley. |