Dialogue Cloud

On Premises

Manually deploy Attendant for Teams as a Microsoft Teams App

Download

Download the file from below location, leave the file zipped to use as a "manifest" in your Teams client.

Download

Note

Remember you may need to "Unblock" the .zip files in the file properties after downloading.

Configure Attendant as Teams App

  • Option A: Upload custom app as user

    An individual user can upload the Attendant as a custom app via a Manifest file.

  • Option B: Upload custom apps for your Organization catalog

    The organization can make the Attendant available as custom app for the Organization catalog. Users can than add the Attendant to their Teams client.

  • Option C: Automatically install custom apps for users

    The organization can also automatically install the Attendant as an App on the users Teams clients.

Steps by the Teams administrator

Your organization needs to allow you to upload custom apps. This can be done by your Teams Administrator:

  1. Navigate to https://admin.teams.microsoft.com/

  2. Navigate to  Teams apps, Setup policies, and select the assigned policy.

  3. Enable Upload custom apps

Steps by the end-user

  1. Open the Microsoft Teams client

  2. Select ... on the left menu bar and select + Get more apps

  3. In the Manage your Apps window select Upload an app

  4. in the Upload an app window select the option best fit for you:

    1. Upload a custom app = If you only want to use it on your client only

    2. Submit an app to your org = If you want to alert your Teams admin to make it available for the whole organization

  5. Select the provided manifest file (attendant.anywhere365.io.zip)

    Note

    You may get a warning like: You can't sideload this app since it has a live SaaS offer. Only preview offers can be sideloaded.
    You are allowed to continue to the next step.

  6. Select Add

  7. The Attendant app can now be selected in the left menu.

    Note

    When not pinned, the Attendant will be shown under the [...] menu or the +Apps button

Steps by the Teams administrator

  1. Navigate to https://admin.teams.microsoft.com/

  2. Navigate to  Teams apps and Manage Apps

  3. Select  Upload

  4. Select the provided manifest file.

Steps by the user

  1. Open the Microsoft Teams client

  2. Select "+ Apps" or ... and "Manage your apps"

  3. Under "Built for your org" search for Attendant and select the App

    Warning

    The older AnywhereNow Attendant app may be visible from the certified Teams app store so beware to select the right one. The "Built for your org" one should have the higher version number.

  4. Select Add

  5. The Attendant can now be selected in the left menu.

    Note

    When not pinned, the Attendant will be shown under the [...] or the +Apps button

Steps by the Teams administrator

  1. Navigate to https://admin.teams.microsoft.com/

  2. Navigate to  Teams apps and Manage Apps

  3. Select  Upload

  4. Select the provided manifest file

  5. Navigate to  Teams apps, Setup policies, and select the assigned policy.

  6. Here you can choose 2 options:

    1. Installed app = This will automatically install the WebAgent and the user can select it in the left menu via the ...
    2. Pinned apps = This will automatically install the WebAgent and have it shown in the left menu

  7. Regardless of the option, select Add app, search for the Attendant, and select Add

    Warning

    The older AnywhereNow Attendant app may be visible from the certified Teams app store so beware to select the right one. The "manifest" one should have the higher version number.

Steps by the user

  • No actions needed, the Attendant app will be available in the side menu of Teams.