Dialogue Cloud

Attendant Console for Microsoft Teams

Important

(added 03-07-2025) - Starting September 2025 Microsoft will start enforcement of Phone System license checks for Bot-initiated transfers to Teams users.
This is the mechanism also used by Attendant Console for Teams so beyond this change only Teams users assigned a Phone System License and Enterprise Voice Enabled will be able to use and receive transferred calls from Attendant Console for Teams.

For more information from Microsoft see: https://devblogs.microsoft.com/microsoft365dev/enforcement-of-license-checks-for-pstn-bot-calls/

End-of-Sale Timeline for Attendant Console for Microsoft Teams

(added 14-07-2025) - AnywhereNow is phasing out sale of the Attendant Console for Microsoft Teams by December 31, 2025 as we transition to the more advanced Tendfor solution. This change follows our acquisition of Tendfor and aims to provide partners and customers with a future-ready, feature-rich alternative. For more information see:

https://www.anywhere.now/product/tendfor, or reach out to your regular AnywhereNow contact or Partner.

Existing customers of Attendant Console for Teams can continue to use the product and receive support. License renewal remains available until December 2026.

The AnywhereNow Attendant Console for Microsoft Teams is a powerful state-of-the-art telephone operator console that works seamlessly with Microsoft Teams. It streamlines call handling from a single, integrated ‘pane of glass’. As a web-based, cloud-hosted application, this powerful tool offers a range of smart features that are designed to optimize work flow, reduce customer friction, and improve the overall caller experience.

The benefit of Attendant Console for Microsoft Teams is that it's native to the Microsoft Teams eco-system, and hence uses all the presence, call routing, calendar features and more provided by Microsoft 365.

On top of that Attendant Console for Microsoft Teams can be enhanced with customizable widgets to tailor to your operator's needs.

Note

An AnywhereNow Attendant Console for Teams license is required. Learn more - Microsoft

Purchase Pathways

There are several ways for you to get started with Attendant Console for Microsoft Teams.

Product Support

Getting help with Attendant Console for Microsoft Teams depends on your Purchase Pathway.

If you still have problems or questions about the product after reviewing this information, you can contact support in the following ways: