Attendant Console for Microsoft Teams
Important
(added 03-07-2025) Starting September 2025 Microsoft will start enforcement of Phone System license checks for Bot-initiated transfers to Teams users.
This is the mechanism also used by Attendant Console for Teams so beyond this change only Teams users assigned a Phone System License and Enterprise Voice Enabled will be able to use and receive transferred calls from Attendant Console for Teams.
For more information from Microsoft see: https://devblogs.microsoft.com/microsoft365dev/enforcement-of-license-checks-for-pstn-bot-calls/
The AnywhereNow Attendant Console for Microsoft Teams is a powerful state-of-the-art telephone operator console that works seamlessly with Microsoft Teams. It streamlines call handling from a single, integrated ‘pane of glass’. As a web-based, cloud-hosted application, this powerful tool offers a range of smart features that are designed to optimize work flow, reduce customer friction, and improve the overall caller experience.
The benefit of Attendant Console for Microsoft Teams is that it's native to the Microsoft Teams eco-system, and hence uses all the presence, call routing, calendar features and more provided by Microsoft 365.
On top of that Attendant Console for Microsoft Teams can be enhanced with customizable widgets to tailor to your operator's needs.
Note
An AnywhereNow Attendant Console for Teams license is required. Learn more - Microsoft
Purchase Pathways
There are several ways for you to get started with Attendant Console for Microsoft Teams.
Option 1: Get started with a Certified Partner (Preferred)
Certified AnywhereNow Partners have proven knowledge of AnywhereNow's product suite.
If you feel the need for assistance in your setup and adoption of Attendant Console for Microsoft Teams or even your Microsoft 365 setup, a partner can help you along your way.
Our partner network has a global reach. Find your partner using the AnywhereNow Partner Request site
Option 2: Already a customer of AnywhereNow?
You may already be a customer of AnywhereNow and are interested or have questions about the Attendant Console for Microsoft Teams .
Contact your AnywhereNow Sales Representative to assess if this product matches your needs, or schedule a demo.
Option 3: Self Service Setup
You may already know your way around, and are intimately familiar with the Microsoft 365 / Teams eco-system. If you would like to setup and configure the Attendant Console for Microsoft Teams yourself you can find our product directly in the Microsoft App Store.
Product Support
Getting help with Attendant Console for Microsoft Teams depends on your Purchase Pathway.
If you still have problems or questions about the product after reviewing this information, you can contact support in the following ways:
Option 1: If you already engaged with a Certified Partner (Preferred)
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Licensing & Purchasing: Contact your Certified Partner.
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Installation & Configuration: Contact your Certified Partner.
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Post deployment & technical support: Contact your Certified Partner.
Option 2: If you are a direct customer of AnywhereNow
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Licensing & Purchasing: Via your existing AnywhereNow partner or AnywhereNow Professional services.
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Installation & Configuration: Via your existing AnywhereNow partner or AnywhereNow Professional services.
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Post deployment & technical support: Via AnywhereNow Support Portal
Option 3: If you opted for Self Service Setup
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Licensing & Purchasing: Via email to sales@anywhere.now
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Installation & Configuration: Do it yourself configuration (optionally contact sales@anywhere.now to discuss the purchase of professional services)
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Post deployment & technical support: After successful configuration, use (i.e. everything worked) and purchase of full license, you run into new problems, email to teams.attendant.support@anywhere.now. Or as a fully registered customer also via AnywhereNow Support Portal.