Configure CC Settings nodes

Introduced in DC2025.02a - Arnhem (Dialogue Cloud Neo)

CC Settings nodes let you use cache information directly in Dialogue Studio, without retrieving it through SharePoint.

Prerequisites

Administrator access to the UCC Config SharePoint site.
Dialogue Studio deployed.

Add Dialogue Studio to the Lists plugin

Go to your UCC Config site in SharePoint.
Open Plugin Settings.
Edit the ListsEndpoint setting under the ListsPlugin scope.
Enter the Dialogue Studio URL followed by /api/v1/settings.
You can find the Dialogue Studio URL in .

Repeat these steps for each UCC that you want to use with the CC Settings nodes.

Add CC Settings Ingest to Dialogue Studio

Go to the Dialogue Studio instance that you configured in the previous step.
Drag the CC Settings Ingest node into a flow, and then click Deploy.

This deploys an endpoint that listens for the UCC cache sent by the Lists plugin. All received information is stored in the Global Context under cc-settings:{ucc-name}.

Tip

We recommend using a separate tab dedicated to CC Settings so that you do not accidentally deploy multiple CC Settings Ingest nodes. Only one endpoint can be deployed at a time. If you use a Debug node to monitor the endpoint, you cannot reliably determine which deployed node is active.

Use CC Settings data

You can retrieve the UCC cache in two ways.

Option 1: CC Settings Reader

Drag the CC Settings Reader node into your flow.
Enter the UCC name, either as a fixed string or by using msg.name.
Select a collection, either from the dropdown list or by using msg.collectionName.
The selected collection is returned in msg.payload.

Option 2: Function node

Drag a Function node into your flow.

Use the following function:

function

const name = 'ucc-'; // Enter the UCC name
						const collectionName = 'Agents'; // Replace with the collection name you want to retrieve

						msg.payload = global.get(`cc-settings:${name}`).config[collectionName];

					return msg;

The selected collection is returned in msg.payload.