Uninstall Dialogue Studio
How to request removing Dialogue Studio for Dialogue Cloud UCC's
A Dialogue Studio removal can be requested via your AnywhereNow contact or Partner.
Warning
A restart of the service (affecting all your A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.'s in that service) is required to disable your Dialogue Studio. Please plan during a service window.
Remove Settings for Dialogue Studio in Ucc.Creator SharePoint template
The Plugin Settings list in SharePoint will need to remove 2 entries in the Scope "DialogueStudio" for each UCC using this Dialogue Studio instance:
| Setting |
Value |
Scope |
|---|---|---|
HttpsEnabled |
False |
DialogueStudio |
HttpPort |
xxxx |
DialogueStudio |