Wallboard View 7 (Multi Chat) explained
Last updated: January 2025
Important
Can only be used in combination with
Introduction
With this view it is possible to keep track of multiple Chat UCC’s. The can be shown as single of as grouped.
Multiple Chat
Description
Shows per row the information of the configured UCC(s).
Explanation
| Item | Description |
|---|---|
| UCC Name |
Shows the name of the UCC or the name of the group |
| Chat Slots |
Available Chat Slots ((Available Agent * MaxChatsPerAgent)-Active Chats) Note UCC General Settings must be active else the value will remain 0. |
| Chats |
The amount of chats accepted by the UCC or group |
| Waiting |
The amount of chats waiting to be hunted |
| Available |
The amount of available agents within the UCC or group |
| Busy |
The amount of agents with status Busy within the UCC or group |
| Away |
The amount of agents with status Away within the UCC or group |
| Offline |
The amount of agents with status Offline within the UCC or group |