Dialogue Cloud Neo (Unify) Feature Availability

This article lists the current feature scope of Dialogue Cloud Neo (Unify) and compares it with Dialogue Cloud Neo (Connect). Use it to decide whether the current DC2025.02a scope meets a customer's feature requirements. Items marked as planned or coming soon will be introduced in a future release. This page is updated with each bundle A bundle is a fixed combination of our software platform elements of very specific versions. These are designed and tested to optimally work together to assure their intended function and interoperability. release as parity progresses.

Available in Dialogue Cloud Neo (Unify) - DC2025.02a

Capability	Notes
Audio call handling in WebAgent	Inbound, outbound, transfers, DTMF
Call recording	MP3 format, via ACS ACS commonly known as the acronym for Azure Communication Services, Microsoft's multichannel communication API in Azure for voice, video, chat, text messaging/SMS, email, and more to applications. Not te be confused with Azure Access Control Services (AACS) a deprecating authentication service of Microsoft, also sometimes abbreviated to ACS.
Live transcription	Native, no third-party integration required
Dialogue Studio flows	Most nodes supported; see Dialogue Studio - Node Availability in Dialogue Cloud Neo (Unify) below
Dialogue Insights	Also introduced in Connect from DC2025.02a
Dialogue Workspace	Available for Dialogue Cloud Neo customer environments that include a Unify service. Support for Connect-only deployments is coming soon.
OnePortal Formerly known as Partner Portal. A redesigned web portal for managing Dialogue Cloud deployments. administration	Provisioning, configuration, onboarding
Telephone connectivity	Direct Routing, Operator Connect, Teams Calling - see Telephone Connectivity below
AI Assist nodes in Dialogue Studio	Also introduced in Connect from DC2025.02a
AI nodes in Dialogue Studio	Also introduced in Connect from DC2025.02a

Capability	Available in Connect	Planned for Unify
Direct Call Interceptor The Interceptor is a service installed on AnywhereNow. It monitors all calls during set-up on endpoints of active Agents. By intercepting that call set-up and redirecting it to an UCC it lets you manage the direct inbound and outbound dialogues of the contact center agents.	Yes	Planned
Campaign Dialer	Yes	Planned
Autonomous Dialer	Yes	Planned
Voicemail Dialer	Yes	Planned
Supervisor Whisper	Yes	Planned
Supervisor Takeover	Yes	Planned
Attendant Console	Yes	Planned
PSTN Agents	Yes	Planned
Round Robin and Parallel Hunt	Yes	Planned
Quality Monitoring	Yes	Planned
SharePoint IVR Interactive Voice Response, or IVR, is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.	Yes	Planned

Most Dialogue Studio nodes are fully supported in Dialogue Cloud Neo (Unify). The following are not yet available or have partial support:

Node / Option	Available in Connect	Planned for Unify
Callback CallBack, an IVR menu feature for voice, enables the customer to confirm or leave an alternative phone number to be called back by an available agent during business hours. option (in Action and IVR Menu node)	Yes	Planned
IVR Question option (in Action, Incoming Call, and IVR Menu nodes)	Yes	Planned
Merge Call option (in Action and IVR Menu node)	Yes	Planned
Ask-and-Wait - Speech/keyword recognition	Yes	Planned
Waiting Queue node	Yes	Planned
Post Dialogue node	Yes	Planned
Forward to agent PSTN number	Yes	Planned - use Preferred Hunt instead
EventBus node	Yes	Partial - not all events validated

Dialogue Cloud Neo (Connect) and Dialogue Cloud Neo (Unify) differ in the telephony connectivity options they support.

Dialogue Cloud Neo (Connect) uses Direct Routing via AnywhereNow's own Session Border Controller (SBC).

Dialogue Cloud Neo (Unify) supports three connectivity options, in line with Microsoft's Teams Phone Extensibility architecture: