Dialogue AI Assist User Guide for Editors

Welcome to the Dialogue AI Assist Editor User Guide. As an Editor or Assistant Editor, your role is to keep chat suggestions and assistants accurate, consistent, and aligned with your organization's guidelines. These configurations help agents receive timely support during customer interactions in WebChat and on voice calls.

Below, you will find resources tailored to your responsibilities as an Editor. These guides walk you through real-time suggestion management and assistant configuration for a consistent experience across channels:

• Chat Channel Guide

  Learn how to create, organize, and refine real-time suggestions to support agents in their day-to-day customer interactions.

• Assistant Editor Guide

  Learn how Assistant Editors configure assistants, knowledge, integrations, run control, and assignments in the Deepdesk admin portal.

Select the guide that matches your task or area of responsibility to get started:

• Dialogue AI Assist Chat Channel User Guide for Editors

• Dialogue AI Assist Assistant Editor User Guide

Use the guide that matches your task or area of responsibility to get started.