Dialogue AI Assist User Guide for Editors

Welcome to the Dialogue AI Assist Editor User Guide! As an Editor, your role is pivotal in ensuring that chat suggestions are properly set up and optimized. By fine-tuning these configurations, you help maintain brand consistency, compliance, and efficiency—providing agents with accurate, timely, and empathetic responses for every customer interaction.

Below, you’ll find resources tailored to your responsibilities as an Editor. These guides will walk you through real-time suggestion management, audio assistant setups, and best practices for maintaining a seamless experience across channels:

• Chat Channel Guide

  Learn how to create, organize, and refine real-time suggestions to support agents in their day-to-day customer interactions.

Select the guide that matches your task or area of responsibility to get started:

• Dialogue AI Assist Chat Channel User Guide for Editors

Let’s begin enhancing your interactions and delighting customers with Dialogue AI Assist!