Dialogue AI Assist (powered by Deepdesk)
Note
Dialogue AI Assist add-in features in WebAgent require an additional Deepdesk license from AnywhereNow.
Dialogue AI Assist is a powerful, AI-driven solution that empowers customer service agents to create more meaningful interactions. By integrating directly with the AnywhereNow WebAgent, Dialogue AI Assist offers real-time suggestions that agents can quickly select or combine into a single message. This streamlined approach reduces response times, boosts accuracy, and leads to higher customer satisfaction.
Chat Channel
Note
Introduced in DC2023.03
- Real-Time Suggestions
Automatically surface context-aware responses that agents can easily select, customize, or combine into a single message. - Keyboard-Friendly Navigation
Quickly move between suggestions, ensuring a faster, more efficient workflow without cumbersome manual searches. - Relevant Resources
Instantly share helpful URLs or knowledge-base links with customers, letting them access the information they need right away.
Voice Channel
Triggered by key moments like conversation acceptance, new messages, or ended calls, Conversation Assistants analyze the transcript in real time and display actionable widgets for agents. Possible Conversation Assistants:
- Summaries
Generate concise post-call recaps and highlight recent interactions for seamless handovers and better continuity. - Commercial
Detect churn risks, identify upsell opportunities, and automatically propose effective Next Best Actions using AI-driven insights. - Compliance and KYC
Remind agents about verification protocols, highlight errors or suspicious activity, and simplify fraud prevention. - Routing + Chat and Call Intake
Enhance routing with topic, sentiment, and profile analysis, providing smooth transitions or self-service options in real time. - Topic Recognition
Speed up case resolution by offering targeted workflows, knowledge-based quick replies, and automated self-service for common inquiries. - Coaching
Offer agent feedback on style, tone, and regulatory adherence, enabling continuous improvement and elevated service quality. - Insights
Convert raw conversation data into actionable metrics and analytics, helping you optimize performance and make data-driven decisions.
Next step
Ready to enhance every interaction? Begin deploying Dialogue AI Assist today and revolutionize your customer support experience: