Dialogue AI Assist User Guide for Agents

Note

Dialogue AI Assist add-in features in WebAgent require an additional Deepdesk license from AnywhereNow.

Welcome to the Dialogue AI Agent User Guide! As a customer service agent, your role is crucial in delivering swift, accurate, and empathetic support to each customer. Dialogue AI Assist seamlessly integrates into your workflow to help you provide the best possible service experience.

Depending on your assignment or area of focus, you’ll want to explore the relevant Channel Guide below:

Chat Channel Guide

Explore how to tailor chat suggestions, adjust settings, and implement best practices for creating effective, contextually relevant responses.

Select one of the guides below to get started:

Dialogue AI Assist Chat Channel User Guide for Agents

Let’s begin enhancing your interactions and delighting customers with Dialogue AI!