Dialogue AI Assist Activation and Setup Guide

Prerequisites

Licensing prerequisites

Dialogue AI Assist requires an applicable AI-minute package.

Contact your AnywhereNow representative to confirm that your subscription includes the required AI-minute package.

Configuration prerequisites

  • Deepdesk Studio environment

    Note

    For a Deepdesk Studio environment, please reach out to your AnywhereNow Representative.

  • WebAgentService deployed and configured, see: Install WebAgent Service

  • app registration for Deepdesk single sign-on (SSO).

    Configure the app registration, redirect URIs, token claims, API permissions, and optional Deepdesk app roles before users sign in with SSO. For the required values and steps, see Configure Microsoft Entra ID for Deepdesk SSO.

  • For Chat

    Introduced in DC2023.03

  • For Voice

    Introduced in DC2024.02c and DC2025.01, and supported in later releases.

Configure PluginSettings

Note

Required settings fields will be automatically added in your SharePoint lists after requesting this feature through . Some of these settings, like ConnectionString, will need to be completed ASAP with your valid credentials.

Chat

  • DC2024.01 or lower
  • DC2024.02 or higher

  1. Open the UCC Config page on SharePoint

  2. Open the Plugin Settings list

  3. Validate the following settings:

    Setting Value Description

    Setting: Enabled

    Scope: Aviator

    TRUE

    Enables Deepdesk.

    Setting: WebhookUri

    Scope: Aviator

    URL to Webhook

    Url used to make Http requests to External Deepdesk service. Must be absolute and must adhere to http or https scheme.

    Setting: EncryptedWebhookSecret

    Scope: Aviator

    Encrypted secret.

    Note

    Encrypt with the AnywhereNow password tool.

    Encrypted Secret used to make Http requests to External Deepdesk service.

     

  1. Open the UCC Config page on SharePoint

  2. Open the Plugin Settings list

  3. Validate the following settings:

    Setting Value Description

    Setting: Enabled

    Scope: Deepdesk

    TRUE

    Enables Deepdesk.

    Setting: WebhookUri

    Scope: Deepdesk

    URL to Webhook

    Url used to make Http requests to External Deepdesk service. Must be absolute and must adhere to http or https scheme.

    Setting: EncryptedWebhookSecret

    Scope: Deepdesk

    Encrypted secret.

    Note

    Encrypt with the AnywhereNow password tool.

    Encrypted Secret used to make Http requests to External Deepdesk service.

Voice

Available in DC2024.02c, DC2025.01, and later releases.

Note

From DC2025.02a, the Dialogue AI Assist nodes are included in Dialogue Studio. For DC2024.02c and DC2025.01, the nodes must be installed manually in your Dialogue Studio environment. To obtain them, contact your AnywhereNow representative. For more information about these nodes, see Dialogue AI Assist Nodes.

Configure Dialogue Studio

  1. Open Dialogue Studio and sign in.
  2. (Optional) If you are already using the InDialogue node, switch to that tab.
  3. Open the menu and select Import (or press Ctrl+I).
  4. In the Import dialog, switch to the Examples tab and select:
    Examples > flows > anywherenow-dialogue-ai-assist-nodes > indialogue-flow.
  5. When prompted, choose:
    • Current flow if you are already using the InDialogue node.
    • New flow if you are setting up a new configuration.
  6. If you are already using the InDialogue node, update your existing flow so the connections match the example. Otherwise, in the InDialogue and EventBus nodes, select the UCC you want to configure.
  7. In the Dialogue AI Assist Events node, create a new Dialogue AI Config. Enter the WebhookUri and Client Secret provided by your AnywhereNow representative.
  8. In both Dialogue AI Assist Transcript nodes, select the same Dialogue AI Config.

Configure Plugin Settings

  1. Open the UCC Config page on SharePoint.

  2. Open the Plugin Settings list.

  3. Validate the following settings:

    Setting Value Description

    Setting: Enabled

    Scope: Deepdesk

    TRUE

    Enables Deepdesk.

    Setting: WebhookUri

    Scope: Deepdesk

    URL to Webhook

    URL used to make HTTP requests to the external Deepdesk service. Must be absolute and must use the http or https scheme.

There are no additional Plugin Settings required beyond those already configured in the prerequisites.

Enable widget in new WebAgent layout (DC2025.01 or higher)

If you are using the new WebAgent layout, you must configure how the widget is loaded. In the left panel, select Settings and make sure Deepdesk is enabled in either the 2-widget or 4-widget configuration.