Dialogue AI Assist Activation and Setup Guide
Note
Dialogue AI Assist add-in features in WebAgent require an additional Deepdesk license from AnywhereNow.
Prerequisites
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Deepdesk Studio environment
Note
For a Deepdesk Studio environment, please reach out to your AnywhereNow Representative.
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WebAgentService deployed and configured, see: Install WebAgent Service
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For Chat
Note
Introduced in DC2023.03
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Dialogue Manager deployed and configured, see: Install Dialogue Manager
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WebChat Dialogue Provider deployed and configured, see: Install WebChat 2.0 for WebAgent
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Configure PluginSettings
Note
Required settings fields will be automatically added in your SharePoint lists after requesting this feature through OnePortal Formerly known as Partner Portal. A redesigned web portal for managing Dialogue Cloud deployments.. Some of these settings, like ConnectionString, will need to be completed ASAP with your valid credentials.
Chat
- DC2024.01 or lower
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Open the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Config page on SharePoint
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Open the Plugin Settings list
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Validate the following settings:
Setting Value Description Setting: Enabled
Scope: Aviator
TRUE
Enables Deepdesk.
Setting: WebhookUri
Scope: Aviator
URL to Webhook
Url used to make Http requests to External Deepdesk service. Must be absolute and must adhere to http or https scheme.
Setting: EncryptedWebhookSecret
Scope: Aviator
Encrypted secret.
Encrypted Secret used to make Http requests to External Deepdesk service.