Dialogue AI Assist Activation and Setup Guide
Note
Dialogue AI Assist add-in features in WebAgent require an additional Deepdesk license from AnywhereNow.
Prerequisites
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Deepdesk Studio environment
Note
For a Deepdesk Studio environment, please reach out to your AnywhereNow Representative.
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WebAgentService deployed and configured, see: Install WebAgent Service
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For Chat
Note
Introduced in DC2023.03
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Dialogue Manager deployed and configured, see: Install Dialogue Manager
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WebChat Dialogue Provider deployed and configured, see: Install WebChat 2.0 for WebAgent
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For Voice
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Dialogue Studio deployed and configured, see: Dialogue Studio Installation
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(voice) Transcription configured, see: How to configure UCC Transcription
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Configure PluginSettings
Note
Required settings fields will be automatically added in your SharePoint lists after requesting this feature through OnePortal Formerly known as Partner Portal. A redesigned web portal for managing Dialogue Cloud deployments.. Some of these settings, like ConnectionString, will need to be completed ASAP with your valid credentials.
Chat
- DC2024.01 or lower
- DC2024.02 or higher
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Open the UCC Config page on SharePoint
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Open the Plugin Settings list
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Validate the following settings:
Setting Value Description Setting: Enabled
Scope: Aviator
TRUE
Enables Deepdesk.
Setting: WebhookUri
Scope: Aviator
URL to Webhook
Url used to make Http requests to External Deepdesk service. Must be absolute and must adhere to http or https scheme.
Setting: EncryptedWebhookSecret
Scope: Aviator
Encrypted secret.
Note
Encrypt with the AnywhereNow password tool.
Encrypted Secret used to make Http requests to External Deepdesk service.
-
Open the UCC Config page on SharePoint
-
Open the Plugin Settings list
-
Validate the following settings:
Setting Value Description Setting: Enabled
Scope: Deepdesk
TRUE
Enables Deepdesk.
Setting: WebhookUri
Scope: Deepdesk
URL to Webhook
Url used to make Http requests to External Deepdesk service. Must be absolute and must adhere to http or https scheme.
Setting: EncryptedWebhookSecret
Scope: Deepdesk
Encrypted secret.
Note
Encrypt with the AnywhereNow password tool.
Encrypted Secret used to make Http requests to External Deepdesk service.
Voice
There are no additional PluginSettings required beyond those already configured in the prerequisites.