This technical release bulletin provides an overview of the new features and enhancements for the indicated release of the AnywhereNow Attendant Console for Microsoft Teams.
This bulletin is aimed at partners, not end-users. After the release has been deployed, Attendant Console users will see a one-time What’s new popup highlighting the most important functional changes. The What’s new information, relevant to the attendant user, will also be made accessible from the Help menu in the Attendant Console.
Attendant Console for Dialogue Cloud
| PBI | Description |
|---|---|
|
76099 |
Increase ME-ID Formerly known as Azure Active Directory (or Azure AD, or AAD) cache retention time The cache retention time is increased from 15 minutes to 12hours. |
| 75830 | Fix for unresponsive omnidir It sometimes happened that the omnidir became unresponsive and would show an error for quite some time. A fix should prevent this from happening again. |
| 72379 | Show correct call state for consulted transfer Fixed the issue that in consulted transfer calls both are in on-hold state in Attendant console before the second call connected, as only the first call should be on-hold |
| 76259 | Fix for attendant not showing calls when attendant was running for a while Now user can see the incoming calls in Attendant console even after leaving the window open for a while. |
| 76179 | Fix call not visible in attendant on even numbered hunt attempts (second, fourth, etc. time) When an agent was hunted for a second time, because he/she didn't pick up the first time, the call was sometimes not visible in the Attendant, and even not in webagent. This has been fixed |