This technical release bulletin provides an overview of the new features and enhancements for the indicated release of the AnywhereNow Attendant Console for Microsoft Teams.
This bulletin is aimed at partners, not end-users. After the release has been deployed, Attendant Console users will see a one-time What’s new popup highlighting the most important functional changes. The What’s new information, relevant to the attendant user, will also be made accessible from the Help menu in the Attendant Console.
Attendant Console for Dialogue Cloud (ACDC2023.01)
| PBI | Description |
|---|---|
| 80995 |
Fix for ghost queue call after consultative transfer This fix will ensure that the transferred call is not shown in queue after the successful consultative transfer. |
| 69437 |
WCAG compliance (accessibility for people with disabilities) Improved the application accessibility based on WCAG 2.1 guidelines. This improvement consists in: • Improving the HTML structure so it can be readable by screen readers • Improving colors contrast • Making every interactive element focus visible • Navigating the application by using just a keyboard |
|
63781 |
Add support for Desktop Integrator Now we support teams desktop integrator on Attendant Console for Dialogue Cloud. The integrator adds the following functionality: • When a call is answered in the Attendant, the integrator automatically answers the incoming call in Teams. • When a call is started from the Attendant, the integrator automatically accepts the call in Teams. • After a call has ended, the integrator will automatically close this window. |
|
69368 |
Add Attendant Console for Dialogue Cloud theme with Attendant Console for Dialogue Cloud specific logo
|
| 77243 |
When the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. is configured for recording the conversation, the record, pause and stop button are also available in the attendant console. When available, by default the recording will start, when the conversation starts. The attendant user has the option to pause and resume the conversion and also the option to stop the recording. Once stopped, the recording cannot be started again. Learn More |
|
82170 |
Dial queue numbers from F6/F7 The option to dial or blind transfer to a queue has been added in F6 / F7. From now on the attendant user can directly call a queue number, after searching the queue on its name. |
| 69367 |
Rich text editor for editing callback CallBack, an IVR menu feature for voice, enables the customer to leave his / her number to be called back by an available agent during business hours. mail templates From now on the mail templates can be edited with additional layout option, like • Bold • Italic • underline • Strike through • Font colors • Adding images |