Attendant Console for Dialogue Cloud Release Bulletin ACDC2025.01a
This technical release bulletin provides an overview of the new features and enhancements for the indicated release of the Attendant Console for Dialogue Cloud.
150927 - Enforced Server-Side Authorization for Administrative Actions
Improved security controls now ensure that sensitive Attendant configuration and administration actions can only be performed by authorized administrators. Unauthorized users attempting to access restricted administrative functions will be denied access, providing stronger protection against unauthorized configuration changes.
120889 - Improved Teams Presence Synchronization for ACS Calls
Resolved an issue where agent presence in Microsoft Teams was not updated correctly during inbound and outbound calls when Azure Communication Services (ACS commonly known as the acronym for Azure Communication Services, Microsoft's multichannel communication API in Azure for voice, video, chat, text messaging/SMS, email, and more to applications. Not te be confused with Azure Access Control Services (AACS) a deprecating authentication service of Microsoft, also sometimes abbreviated to ACS.) was enabled in Attendant Console for Dialogue Cloud. Presence status now synchronizes as expected, providing more accurate availability information for agents and their colleagues. To activate this enhancement, a tenant administrator must re-consent the existing Enterprise Application, allowing the updated permissions to be applied without requiring a new application deployment.