Attendant Console for Microsoft Teams Release Bulletin MT2025.01c

This technical release bulletin provides an overview of the new features and enhancements for the indicated release of the Attendant Console for Microsoft Teams.

This bulletin is aimed at partners, not end-users. After the release has been deployed, Attendant Console users will see a one-time What’s new popup highlighting the most important functional changes. The What’s new information, relevant to the attendant user, will also be made accessible from the Help menu in the Attendant Console.

160622 - Resolved Issue with Warm Transfer Availability in Attendant Console

We fixed an issue where consultative (warm) transfer calls could incorrectly be shown as On Hold, causing the Transfer button to be unavailable during an active consultation. Warm transfer scenarios now display the correct call state, allowing operators to complete transfers through the expected workflow. The issue was identified following a change in Microsoft Teams and Microsoft Graph behavior. This release restores the expected transfer button behavior.