This technical release bulletin provides an overview of the new features and enhancements for the indicated release of the Attendant Console for Microsoft Teams.
This bulletin is aimed at partners, not end-users. After the release has been deployed, Attendant Console users will see a one-time What’s new pop-up highlighting the most important functional changes. The What’s new information, relevant to the attendant user, will also be made accessible from the Help menu inside the Attendant Console.
111630: Show clear indication in My Calls on waiting on Transfer
To improve feedback for operators on call status, MyCalls will now display a spinning hourglass icon during call transfer wait times. If the transfer is unsuccessful after the timeout period, the "On Hold" button will reappear, enabling the operator to either attempt the transfer again to a different destination or resume the conversation with the caller.
Showing as 
when waiting for a consultative transfer:
114057: Unable to search for shared contacts
Some customers have encountered issues with the contact search feature for shared contacts. We've made improvements to address these search-related problems.
114390: Mail callback number defect
While working on a callback CallBack, an IVR menu feature for voice, enables the customer to leave his / her number to be called back by an available agent during business hours. email notification and attempting to change the telephone number in the callback field, all the default content in the message body of the email was inadvertently removed. This issue has been addressed with the recent enhancement.
98709: Option to select alternative audio output for ringer
In the Attendant Console System using ACS ACS commonly known as the acronym for Azure Communication Services, Microsoft's multichannel communication API in Azure for voice, video, chat, text messaging/SMS, email, and more to applications.
Not te be confused with Azure Access Control Services (AACS) a deprecating authentication service of Microsoft, also sometimes abbreviated to ACS., the device used for handling calls and the device responsible for ringing during incoming calls are the same. This contrasts with Teams, where you can set your audio devices independently. In the Attendant Console, the ringer follows the computer's audio settings.
With this new feature, operators can set an alternative audio output for the ringer on “My Calls” under “Audio alerting” in the Preferences. Once selected, the ringer will play on the chosen audio output.
This functionality allows operators to avoid constant focus on the Attendant Console and be alerted to incoming calls by the designated audio device.
Note
Be aware that additional consent may need to be provided to your browser to get access to the microphone when opening the preferences.
After that it will show a red notification the browser tab showing that you audio is being sent to the attendant.
118892: Allow users to uncheck ACS when both ACS and Desktop Integrator are enabled
When a user has both ACS and Desktop Integrator enabled, he will be allowed to change this selection and choose only one of the options from this configuration.
This will only be needed for a small group of user that had both options selected. Since release MT2024.02 we disabled the possibility to have both selected at the same time.
117434: Improve logging to ELK - Update the library (Technical)
The logging libraries are updated to the latest version.
The order of the loglines in ELK (elastic) is different from the order in the console log or file log.
This change will see to it that logs will consistently be available when needed.
116758: ACS doesn't pick up a call when using Joined
ACS didn't pick up a call when Joined queues were used. It wasn’t showing the green button in the MyCalls.
With this improvement the green accept button shows again and the call can be picked with ACS in combination with Joined queues.
117554: Call forwarding to voice app not working in admin portal old layout
Attendant users will be able to redirect calls to a different queue. This can be configured in queue settings admin portal.
111930: Contact details do not appear in F7 with the specific “Tabbed layout” in preferences
When the ‘Tabbed layout’ was selected in the preferences, choosing a contact in F6 (Contacts) did not display the contact details in F7. This issue has been resolved in this release, and contact details are now visible again.
117889: When having a second call, transfer second call first
When there are multiple calls in F2, attendant users can now select which call they want to transfer. Users should select the call and (blind) transfer to a user in F6. Selected call is highlighted so user can always make sure which call is transferred.
With this new functionality operators can easily handle and transfer new incoming calls first and go back to continue their initial conversation.
115339: Mail is not sent from the personal mail address
Test email is sent on behalf of user's email if "Use user's email address to send email" is selected and it is sent on behalf of default email address if "Use default from address to send email" is selected.
117641: Add Report viewer role to User privileges for Power BI report
The new permission “Report viewer” is added to the user privileges. This new permission doesn’t have any use at this moment. We expect to have a Power BI report available very soon. This permission to get access to the Power BI report.
118910: Refresh call client before ACS token expiration
When customers started to use ACS, it was noticed that ACS was not consistent in a accepting calls. We found that the ACS token expired during a certain time period. The workaround for that was to refresh the Attendant every hour, so the ACS token would be renewed.
In this release we introduce a new approach to this behavior by renewing the call client before the token expires. We will perform this during a moment when there is no call being handled. This renewal should take only 1 or 2 seconds.
Having this brought in the Attendant we will have more time to work on a solution of the ACS token together with Microsoft.