Attendant Console for Microsoft Teams Release Bulletin MT2024.03a
This technical release bulletin provides an overview of the new features and enhancements for the indicated release of the Attendant Console for Microsoft Teams.
This bulletin is aimed at partners, not end-users. After the release has been deployed, Attendant Console users will see a one-time What’s new pop-up highlighting the most important functional changes. The What’s new information, relevant to the attendant user, will also be made accessible from the Help menu inside the Attendant Console.
118910: Improve ACS token expiration
When customers started to use ACS commonly known as the acronym for Azure Communication Services, Microsoft's multichannel communication API in Azure for voice, video, chat, text messaging/SMS, email, and more to applications. Not te be confused with Azure Access Control Services (AACS) a deprecating authentication service of Microsoft, also sometimes abbreviated to ACS., it was noticed that ACS was not consistent in a accepting calls. We found that the ACS token expired during a certain time period. The workaround for that was to refresh the Attendant every hour, so the ACS token would be renewed.
As stated in the previous release, we worked together with Microsoft on a permanent solution.
We want to make this improvement from Microsoft available to our users as soon as possible.