Dialogue Cloud

On Premises

Create - Contact Center (UCC)

Announcement

Anywhere365 Partner Portal has been rebranded and rebuilt as AnywhereNow OnePortal Formerly known as Partner Portal. A redesigned web portal for managing Dialogue Cloud deployments. and has gone live on 17-04-2025. Updated documentation and screenshots will be added over the coming weeks. All menu's and options of Partner Portal can still be found in OnePortal albeit in a slightly different place or look and feel.

Warning

Please note a service restart (interrupting all UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.'s in that service) is required after creating a new UCC in a service to properly register the various optional features and (sip)endpoints to Dialogue Cloud and the PSTN. Make sure all configuration details are correctly entered in Partner Portal and SharePoint UCC site before requesting this service restart.

UCC details

To request a UCC, navigate to the “Create UCC” link in the AnywhereNow Cloud tools.

A form will be presented in which details need to be filled in about the Service you want to create.

The first step is to select the correct customer:

In the dropdown all customers linked to the partner organization will be shown. If the customer is not on the list, it could be that the purchase order is not yet processed. Your sales representative or the AnywhereNow Backoffice team will be happy to help you.

The next fields are the “UCC technical name”, “UCC display name” & the “UCC telephone number”:

The UCC Technical name should be a unique name within the environment. The system will automatically create a prefix and a suffix, where the prefix is always “ucc-” and the suffix will be randomly generated.

We recommend using a naming convention that easily identifies the UCC (for example: itservicdesk).

Note

The technical name must be 10 characters or less, and can only have lower case characters, numbers and hyphens (-).

Note

The display name can have upper- and lower case characters, numbers and hyphens (-) and spaces.

Please ensure to use E.164 The E.164 phone number format is an international (ITU) standard for dialing telephone numbers on the Public Switched Telephony Network (PSTN). Loosely formulated, only "+" and upto 15 digits (0-9) are allowed For example: +4433221100 (For number notation/display and storage see the E.123 standard) format for the telephone number.

SharePoint site details

The next section, Client SharePoint site details can be populated by:

  1. Simply providing your UCC Site URL if it has been registered to AnywhereNow's Enterprise Application (see SharePoint Online Authentication for Anywhere 365 Dialogue Cloud Microsoft Entra ID App-Only) and Tenand ID from the Dropdown menu.
    NOTE: This is Microsoft and AnywhereNow's preferred and soon only model to grant an application access to SharePoint Online.

  2. Using the legacy and soon deprecating method of Client ID, Client Secret, site URL of the UCC and the customers Azure Tenant ID from the drop-down menu.

Global Region selection

Next, we need to add the UCC service region, please select from the 3 available in the drop down:

Service selection

Then please select the service which you either created earlier, or from an existing one:

Feature selection

In the next section, you can add those features licensed to your customer:

If you have purchased CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. connectivity for the WebAgent, you can also select the product from the drop-down list:

You can then go ahead and create the UCC:

If you have multiple UCC’s to create, you can add it to a list where you can bulk validate them all together:

View Request status

As before, this and other requested actions can be tracked by clicking on: