AnywhereNow has the following products available.
Attendant Console for Microsoft Teams
The Attendant Console for Microsoft Teams brings key reception feature directly to your Microsoft Teams client.
Attendant Console for Dialogue Cloud
The Attendant Console for Dialogue Cloud brings key reception feature directly to your AnywhereNow installation.
WebAgent
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for web.
WebAgent for Bullhorn
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Bullhorn.
WebAgent for Dynamics 365
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for Dynamics 365 CIF.
WebAgent for SalesForce
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce CTI.
WebAgent for SalesForce Classic
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SalesForce Classic.
WebAgent for SAP C4C
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for SAP C4C.
WebAgent for ServiceNow
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for ServiceNow Client.
WebAgent for Microsoft Teams
Powerful functionality to manage the queue realtime, view advanced dialogue history of the callers and available for the Microsoft Teams Client.
Inflight Wallboard
The Inflight Wallboard visualizes the state of a UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location..