Dialogue Cloud

Configure Wallboard View 4 (Agent)

Last updated: January 2025

Introduction

This view is also known as Agents View.

Preview

Configure

  1. Open the config.xml file, which is located in the “InFlight WallBoard\I01” folder

  2. The right value for the DefaultView = 4

  3. Make sure the General Settings are as in the example below

    Copy
    XML
     <!-- General Settings -->
    <DefaultView value="4" enabled="true"></DefaultView>
    <!-- 1 Normal, 2 Custom (Grid), 3 Multiple, 4 InboundOnly, 5 StatisticsView, 6 Reason Code -->
    <MultipleUCCGroup value="-1" enabled="true" />
    <!-- -1 == GroupView, 0 == group 0, 1 == group 1, 2 == group 2, 12 == group 12, etc-->
    <LogLevel value="All" enabled="true" />
    <!-- All, Critical, Error, Warning, Information, Verbose -->
    <LowestSkillValue value="1" enabled="true" />
    <Language value="en" enabled="true"></Language>
    <!-- End General Settings -->
  4. Adjust the InBound View settings.

    1. DisplayName = Name that will be shown on the row

    2. name = UCC name, usually the part for @domain.com of the SIP address

      Tip

      This can be two separate UCC's

    3. Skill = Name of the Skill that should be shown

    4. PresenceAgents = Configure which Agents should be shown

      1. AgentOrder = Show the Available Agents in hunting order
      2. All = Show all Agents
    5. value = Dashboard URL for the UCC

      Tip

      This can be two separate Dashboard Service Url's

    6. ActivityTokenLunch = Name of the Reason Code to bind to Lunch

    7. ActivityTokenBreak = Name of the Reason Code to bind to Break

    8. ActivityTokenAdmin = Name of the Reason Code to bind to Admin

    9. ActivityTokenTraining = Name of the Reason Code to bind to Training

    Copy
    XML
     <!-- InBound View settings-->
    <TopLeftUCC enabled="true" DisplayName="UCC Name" name="ucc_" Skill="Skill" PresenceAgents="All" value="http(s)://ucc.domain.com/DashboardService" />
    <TopRightUCC enabled="true" DisplayName="UCC Name" name="ucc_" Skill="Skill" PresenceAgents="All" value="http(s)://ucc.domain.com/DashboardService" />
    <ActivityTokenLunch enabled="false" value="Lunch"></ActivityTokenLunch>
    <ActivityTokenBreak enabled="false" value="Comfort Break"></ActivityTokenBreak>
    <ActivityTokenAdmin enabled="false" value="Administration"></ActivityTokenAdmin>
    <ActivityTokenTraining enabled="false" value="Training/Briefing"></ActivityTokenTraining>
    <!-- End Inbound View Settings-->
  5. Replace the enabled value with true and enter the correct UCC name, skill and UCC server.

  6. Save the file

  7. Now the Grid View is applied for the Wallboard.