Configure Wallboard View 4 (Agent)
Last updated: January 2025
Introduction
This view is also known as Agents View.
Preview
Configure
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Open the config.xml file, which is located in the “InFlight WallBoard\I01” folder
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The right value for the DefaultView = 4
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Make sure the General Settings are as in the example below
CopyXML<!-- General Settings -->
<DefaultView value="4" enabled="true"></DefaultView>
<!-- 1 Normal, 2 Custom (Grid), 3 Multiple, 4 InboundOnly, 5 StatisticsView, 6 Reason Code -->
<MultipleUCCGroup value="-1" enabled="true" />
<!-- -1 == GroupView, 0 == group 0, 1 == group 1, 2 == group 2, 12 == group 12, etc-->
<LogLevel value="All" enabled="true" />
<!-- All, Critical, Error, Warning, Information, Verbose -->
<LowestSkillValue value="1" enabled="true" />
<Language value="en" enabled="true"></Language>
<!-- End General Settings --> -
Adjust the InBound View settings.
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DisplayName = Name that will be shown on the row
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name = UCC name, usually the part for @domain.com of the SIP address
Tip
This can be two separate UCC's
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Skill = Name of the Skill that should be shown
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PresenceAgents = Configure which Agents should be shown
- AgentOrder = Show the Available Agents in hunting order
- All = Show all Agents
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value = Dashboard URL for the UCC
Tip
This can be two separate Dashboard Service Url's
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ActivityTokenLunch = Name of the Reason Code to bind to Lunch
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ActivityTokenBreak = Name of the Reason Code to bind to Break
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ActivityTokenAdmin = Name of the Reason Code to bind to Admin
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ActivityTokenTraining = Name of the Reason Code to bind to Training
CopyXML<!-- InBound View settings-->
<TopLeftUCC enabled="true" DisplayName="UCC Name" name="ucc_" Skill="Skill" PresenceAgents="All" value="http(s)://ucc.domain.com/DashboardService" />
<TopRightUCC enabled="true" DisplayName="UCC Name" name="ucc_" Skill="Skill" PresenceAgents="All" value="http(s)://ucc.domain.com/DashboardService" />
<ActivityTokenLunch enabled="false" value="Lunch"></ActivityTokenLunch>
<ActivityTokenBreak enabled="false" value="Comfort Break"></ActivityTokenBreak>
<ActivityTokenAdmin enabled="false" value="Administration"></ActivityTokenAdmin>
<ActivityTokenTraining enabled="false" value="Training/Briefing"></ActivityTokenTraining>
<!-- End Inbound View Settings--> -
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Replace the enabled value with true and enter the correct UCC name, skill and UCC server.
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Save the file
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Now the Grid View is applied for the Wallboard.