Limit restore of text queue
Important
Increasing the value over the default value will result in a negative performance of the platform! Contact your AnywhereNow representative before performing this action.
Note
An Enterprise license or higher is required to access these features.
Limit restore of queue
Performance degrades when an extreme large number of items are in the queue. Two settings have been added to prevent the queue from overloading the system while restoring sessions. Restoring happens after the DialogueManager has been (re)started. It is triggered by the WebAgentService which sends its connection status to the DashboardService to the DialogueManager.
How to enable
The plugin settings RestoreTake and RestoreThreshold have been added in the DialogueManager scope. A cycle date is used to help keep the order of restoring which means it will prevent the same UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. from restoring each time the queue drops below the threshold. This in turn will give other UCCs a chance to restore too.
Important
Some conversations will be held back from entering the queue if the number of items in queue was higher than RestoreThreshold before the (re)start of the systems. These conversations will be restored once enough conversations from the queue have been handled. See description of RestoreThreshold.
| Name | Scope | Value | Description |
|---|---|---|---|
| RestoreTake |
DialogueManager |
50 |
Maximum number of sessions to restore per poll. |
| RestoreThreshold |
DialogueManager |
1000 |
Restore sessions while the number of items in the UCC queue is below the threshold. |