Generic Dialogue Provider Plugin Settings Overview

Note

An AnywhereNow WebAgent for Omnichannel license is required.

Introduction

Below an overview of the available settings for the scope GenericDialogueProvider

Attachments

Since Bundle A bundle is a fixed combination of our software platform elements of very specific versions. These are designed and tested to optimally work together to assure their intended function and interoperability. DC2024.02b It is possible to enable send and receive attachments, for instance multimedia messages, with channel Generic through the use of the Generic Dialogue Provider.

Note

Introduced in DC2024.02, but WebAgent could handle attachments since DC2024.02b

Plugin Settings

Setting	Value	Scope	Description
Id	Id of choice (for example a GUID GUID stands for Globally Unique Identifier (format is always like 2ed153b4-f632-4766-b846-5b2a769b36d1) and is a pseudo random number used in software applications that is assumed to be unique. The total number of unique keys (2<sup>128</sup> of 3.4028×10<sup>38</sup>) is very large and the probability of the creating the same GUID twice is very small, though not 100% guaranteed. The term GUID is generally used by developers working with Microsoft technologies, while UUID is used everywhere else.) Example: 424d4737-ffc6-462f-bc44-4ebea78b35c8	GenericDialogueProvider	The Id of the Generic Dialogue Provider, must be unique. Only one GDP allowed per UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.
Uri	https://FQDN FDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]/GenericDialogueProvider Note URL needs to be accessible from the Dialogue Manager to the Generic Dialogue Provider service. Warning Make sure to leave the fqdn to this service configured as a ".local" URL, especially when using multiple UCC services in the same region. If this is not done, the UCC cannot reach the right webserver internally leading to undesired or non-functional WebAgent behavior.	GenericDialogueProvider	The Id of the Generic Dialogue Provider, must be unique. Only one GDP allowed per UCC
AttachmentEnabled	Boolean: true/false. Default is false.	GenericDialogueProvider	Allows the API user to upload attachments when true.
AttachmentMaxFileCount	Valid values are 1,2,3,4,5,6,7,8,9,10 (max 10). Default is 1.	GenericDialogueProvider	Indicates the maximum number of files the API user is allowed to upload for one message.
AttachmentMaxFileSizeInKB	Minimum of 0 and maximum of 10240 (10 MB). Default is 500.	GenericDialogueProvider	Indicates the maximum file size in KB the API user is allowed to upload in one action.
AttachmentAllowedFileTypes	Example: .txt(new line) .jpg Defaults to : .txt .pdf .docx .doc .gif .png .jpeg .jpg'	GenericDialogueProvider	Indicates the allowed extensions for the files, the API user is allowed to upload. (multiple values separated by newline)