WebChat Persistence

To provide the customer with a persistent chat experience, we have added the option to define the storage location:

• Session storage: The conversation Id is stored in Session Storage.

  The Session Storage will remain stored when:

  • Navigation the website
  • Navigation off the website and back on the websites (in the same browser tab)

  The Session Storage will be cleared when:

  • Closing the browser tab
  • Closing the browser
  • Clearing the browser cache

• Local storage: The conversation Id is stored in Session Storage.

  The Session Storage will remain stored when:

  • Navigation the website
  • Navigation off the website and back on the websites (in the same browser tab)
  • Closing the browser tab
  • Closing the browser

  The Session Storage will be cleared when:

  • Clearing the browser cache

Configuration

This storage can be configured with the following settings:

interface storageLocation: string

These values can be set as follows:

• Session storage: The conversation Id is stored in Session Storage.

• Local storage: The conversation Id is stored in Session Storage.

Example

Below an example script that can be loaded into your website's html. In this example we loaded a webchat with local storage:

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<script type="text/javascript" src="webchat.bootstrap.js"></script>
<script>
window.onload = function() {
    const config = {
            storageLocation: localStorage
        }
    };
WebChat.load(config);
};
</script>