WebChat Time to live
Note
An Enterprise license or higher is required to access these features.
In order for the WebChatDialogueProvider2 to handle/clean-up sessions that have been abandoned by customers, the Time to live must be configured. If the value is set to 0 or lower, this feature will not be enabled and will use the default behavior of previous versions.
How to Configure
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Open the UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. Config page on SharePoint
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Open the Plugin Settings list
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Add the following settings:
| Setting | Value | Description |
|---|---|---|
|
Setting: TimeToLiveInMinutes Scope: WebChatDialogueProvider2 |
0 or higher default: 0 |
The time a subscription can stay active in minutes; used to determine when a subscription should be actively closed by the WebChat provider For example, a new subscription was created, but the client closed their browser window or lost connection. When this value is zero (0) or less, subscriptions will stay active forever (until an agent closes them). |