What's new in WebAgent 6.21.0
Note
An additional AnywhereNow WebAgent license is required.
Release: 9 October 2020
Introduction
The below a details of new features that are added to the WebAgent 6.21.0
Alter phoneuri format for CTI integration
To expand the CTI integrations to change format from E.164 The E.164 phone number format is an international (ITU) standard for dialing telephone numbers on the Public Switched Telephony Network (PSTN). Loosely formulated, only "+" and upto 15 digits (0-9) are allowed For example: +4433221100 (For number notation/display and storage see the E.123 standard) to customer format, have the option to add a parameter to the URL. When writing this, this feature can be used for following plugins:
How to use
Add the phoneformat parameter to the WebAgent url in the CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. configuration
Note
Use the & sign instead of the ? sign when phoneformat is not the first url parameter
Allowed characters are N n + - ( ) and the Space character
Note
That some characters need to be URL encoded, most notably the + sign (%2B) and in some CRM environments the Space character (%20)
Example
When phonenumbers need to be formatted to a US local format, add the phoneformat parameter with value (nnn)%20nnn-nnnn to the WebAgent url:
Note
Use the & sign instead of the ? sign when phoneformat is not the first url parameter
Result
+12345678901 will be formatted to (234) 567-8901 and then searched in the CRM environment